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Change management in business software integration for large groups and SMEs

Change management in the integration of business software is crucial for large companies and SMEs, both in France and abroad. The effectiveness of change management determines the success or failure of software implementation. This importance is accentuated by the diversity of organizational cultures and operating environments between large companies and SMEs.

The first step involves a detailed analysis of the organization’s specific needs. For large companies, this may include complex integration with existing systems, while for SMEs, the priority may be on simplicity and cost-effectiveness.

Needs Assessment and Preparation

Needs and Objectives Analysis

- Large enterprises: Integration with other systems, regulatory compliance, and large-scale data management.
- SMEs: User-friendly, cost-effective solutions for limited resources.

Strategic Planning

Customized approach based on company size and process complexity.

Communication and Training Strategies


- Large companies: Formal, structured channels to reach various departments and hierarchical levels.
- SMEs: More direct and informal communication, taking advantage of team proximity.


Tailored to specific roles within the company, with sessions for end-users and system administrators.

Change Management and Leadership

Leadership Role

Leaders as champions of change, providing a clear vision and constant support.

Change Management

Techniques adapted to the corporate culture, with particular attention to resistance to change.

Deployment and follow-up

Deployment Methods

- Phased for large companies to manage complexity.
- Direct for SMEs, for rapid transition.

Follow-up and adjustment

Continuous performance monitoring and adjustments based on user feedback.

Here are two notable examples of successful change management in companies:

Background and significance

The context and importance of change management in organizations are crucial aspects to understand, especially in a constantly evolving technological environment.

  • Technological context: With the advent of solutions such as SharePoint and OneDrive, organizations are faced with the need for constant technological updating. These technologies are not limited to being simple collaboration tools, but play a central role in enterprise document and data management, influencing the way companies operate on a daily basis.
  • The importance of adaptation: An organization’s ability to adapt and integrate new technologies effectively is essential to remain competitive. Change management is not just about adopting new technology, but involves a complete transformation of processes, practices and corporate culture.
  • The role of Change Management: Change management is carried out in project mode, often with the help of external consultants, to ensure a smooth transition. This involves strategic planning, user training, effective communication, and managing resistance to change.

Domino's Pizza

Domino’s Pizza is another example of successful management change. Faced with criticism about the quality of its pizza, Domino’s undertook a bold campaign, publicly admitting its shortcomings and committing to major changes in its recipes and marketing strategies. This transparency and willingness to change not only improved brand perception, but also led to a significant increase in sales and customer loyalty.

General Electric (GE)

GE has implemented a major change under the leadership of its former CEO, Jack Welch. The company underwent a radical transformation from a traditional manufacturing to a technology and services giant. This change included an overhaul of the organizational structure, a reassessment of business practices and a strong focus on efficiency and competitiveness. GE’s success in this process was largely attributed to effective communication, strong leadership and employee commitment to the vision of change.

Contact an expert from MCI

Change management in the integration of business software requires a personalized approach adapted to the needs and culture of the company, whether it is a large company or an SME. The focus should be on rigorous strategic planning, effective communication, adequate training, strong leadership, and proactive risk management. With these elements in place, organizations can maximize the benefits of their software investments and ensure a smooth transition to new ways of working.

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